How To Use Mcdonald's App In Drive Thru

Turn next Monday into a McDonald's Monday!

Download the My McDonald's app today and give yourself a little lift next Monday with our new weekly offer! T&C's apply. Each deal is only available on Mondays and for mobile orders. Order on the app and pick-up via Drive-thru, Click & Serve, Takeaway… or now you can enjoy in restaurant!

Turn next Monday into a McDonald's Monday!

New to the app? Get 20% off your first order!

Simply register by 31^st December 2021, add the deal to your bag and order contact free, only on the My McDonald's app. Order on the app and pick-up via Drive-thru, Click & Serve, Takeaway… or now you can enjoy in restaurant!

T&C's apply. This deal is only available for mobile orders and new users. Redeem within 21 days of registering.

New to the app? Get 20% off your first order!

T&C's apply. This deal is only available for mobile orders and new users. Redeem within 21 days of registering.

Order ahead contact-free

Browse the reduced menu in your own time wherever you are, customise your order and save your favourites so you can order again at the tap of a button. Selected restaurants only.

Ready when you are

Order and pay for your food in our app and we'll start to prepare it for you as soon as you are close to the restaurant. To collect your meal, make yourself known to one of our team outside the restaurant entrance and they will let you know when you can go inside to collect your order. If you're driving, head to a Drive-thru lane or use new Click & Serve and we'll bring it to your car.

McCafé® Rewards

Our app also allows you to collect and store your McCafé® Reward stamps. Plus, if you buy 5 hot drinks, you get your 6th regular hot drink free on the app!

My McDonald's app FAQ

Select the topic that you're wondering about, then browse the questions to find the answer.

Deals for discounts or free items must be added to your order before you confirm it.
To add a deal find those you are eligible for on the deals screen, choose the one you would like to use and add it to your order.
Deals are not discounted in the basket. If you don't add the deal to your order you will pay full price for the item.

Our app checks many of our systems to give you correct pricing and availability of products. Currently unavailable messages can be cleared by reloading the screen.
On Android phones it is sometimes necessary to clear the My McDonald's cache on your phone. You do this from your phones settings page.

Qualifying McCafé hot drinks purchased through My McDonald's app earn loyalty stamps
With 5 stamps you will be able to add a qualifying hot drink to an order using a deal voucher
Free drinks earnt on our app have to be ordered using My McDonald's app
Stamps can take up to 2 hours to appear on your digital loyalty card. Pulling down to refresh the deals screen can load the stamp straight away
McCafé loyalty stamps have set expiry dates. Please check the current promotion to not miss out on your free hot drink.

Browse our menu. Add to your order, choose your portion size and customise individual items.
If you want to use one of the deals available on My McDonald's app makes sure you select the one you want from the deals page. You must add it to your order. If you don't add the deal to your order you will pay full price for the item. Once complete choose which payment card you'd like to use when you arrive at the restaurant.
Confirm your order and make your way to the restaurant.
Confirm that you've arrived with the phone used to place the order.
Choose the collection method you'd like to use.
If asked for your 3 digit CVV/CVC number or to confirm the payment in your banking app. This request is from your bank and is to protect your account. You will need to enter this to place your order.

No, this is not possible. The phone used to order the meal needs to be the one that you have with you to collect the order
Until you are at the restaurant with the phone used to place the order you have not paid. This means we will not have started preparing your order
A screen shot or message showing an order number will not allow you to collect the order. You will need the phone the order was created with as there is still more to do when you arrive
Until the order is paid for, the restaurant will have no record of it. Your order only exists on the phone used to place the order

You can customise many of the items on our menu using the button under the picture of the item. Most ingredients can be removed if not to your taste, some ingredients can be added.
Important: Having removed ingredients we cannot guarantee it will be allergen free, even after ingredients have been removed on request. This is important if you have food intolerance or allergies.

Any time you see a star next to an item you can favourite it
Favourites can be marked from you recent orders list. You can create favourites from any previous order.
Favourites are useful to save your customisation. Using favourites means you'll never miss out on that extra egg or forget to remove those gherkins.

We ask you to add a card when placing your first order.
Once added the card gets stored with our banking partner, not McDonald's.
We do not charge this card until you reach the restaurant and let us know how you will be collecting your order.

If you are collecting from Drive Thru please read the Drive Thru FAQ's below
When you get close to the restaurant, we will recognise this. We will ask you to pay and let us know how you want to collect your order. Close means 50-100 metres.
If you've arrived and our app has not recognised try clicking the "I'm here" button.
There are many reasons why this may not happen, for example if mobile signal is bad or you are inside a shopping centre that interferes with GPS signals.
Where mobile signal is bad connecting to the free McDonald's WiFi can help. When connected make sure you can load a web page or open and refresh an app and try using the "I'm here" button again.

We only take payment once you've selected your collection method, not before.
Only once you have paid will we give you an order number, we only start to prepare your food once you've paid.

We start preparing your order only once you've paid on arrival at a restaurant.
At McDonald's we pride ourselves on fast, delicious food. We know you expect this from us too. Many of you who use My McDonald's app order before getting to the restaurant. If we prepared your order before you arrived, it would be cold by the time you picked it up.

Once you have paid our app will show you your order number to watch out for on the screen.
If you've chosen Table Service we'll confirm the table number you told us you are sitting at.
We'll also email your registered email address an itemised receipt. This includes your order number.
Until you have this number you have not paid and we don't have your order to prepare.

We email you a receipt that includes all details required for VAT purposes
The receipt we email itemises your order. It includes the date and time you paid along with the collection number given at the time

You'll be able to access from the home screen of My McDonald's app the itemisation of your most recent order. It will be here for a few minutes after your food was served
You can recall all previous orders made on the My McDonald's app from the recent tab at the bottom of the screen
We also send to your registered email address a copy of your receipt

We ask you to add a card when placing your first order.
Once added the card gets stored with our banking partner, not McDonald's.
We do not charge this card until you reach the restaurant and let us know how you will be collecting your order.

We support Apple Pay on iPhone so that you can use cards saved here when using My McDonald's app
Currently we do not support Google Pay, Samsung Pay or PayPal

We only take payment once you are at the restaurant and have selected your collection method, not before.
Having selected how you want to collect your order we will now charge the card you selected. Only now will we start preparing your meal.
Once you've paid My McDonald's app will show you your collection number or table number you've said you are sitting at

In the unlikely circumstance you're charged twice, please contact our customer service team who'll be able to assist. The best way to contact us is to use the customer service link in the more menu of My McDonald's app
You can confirm recent orders you have paid for in your Recent Orders list. You will find this in the Recent tab menu of My McDonald's app
To help speed up the investigation and any refund due. Please provide when asked the following information. You'll find this on the receipt we email to your registered address
The restaurant name
The order number
Date and time the orders were charged

You must ensure that you obey all UK driving laws when using My McDonald's app
As you're not allowed to use your phone whilst driving, you should:

· Build your order before you leave for the restaurant, or

· Have a passenger place the order to collect when you arrive

If you are travelling alone in your vehicle, please ensure that you pull over to a suitable, safe place, stop and switch off your engine before using My McDonald's app
When collecting at Drive Thru there is no need for you to touch your phone. At the order post please let us know you have a My McDonald's app order to collect, give us your name and we'll do the rest

You will now be able to collect your first and subsequent orders from Drive Thru. You no longer need to collect this first order from in store.
On arrival at the order point please let us know you have an app order, give your name and order number.
We will be able to recall your order, confirm the detail and process payment. There is no need for you to touch your phone.

We ask you to add a card when placing your first order. We ask for the long card number from the front of the card. The name as it appears on the front of the card, its expiry date and 3 digit CVV / CVC from the back
Once added the card gets stored with our banking partner, not McDonald's
You can add a second card to your account from the More menu > Profile > Payment methods
You can remove a registered card by swiping left on the card number you want to remove
Cards registered in Apple Pay are managed in your phone settings

If you see trouble with your payment or your account blocked messages. These usually get fixed by our customer service team. The best way to contact customer service is to use the customer service link in the more menu of My McDonald's App
We do not charge your saved card until you reach the restaurant. Before we ask for payment you need to let us know how you will be collecting your order.

Your password can be changed at any time, we recommend that you do this every few months.
To change your password go to More menu > Profile > Personal Settings > Change Password

Currently we do not support pasting password into password fields. This means that your password need typing into the field

We ask for your postcode so that we can send you offers personalised based on your location
To change your postcode go to More menu > Profile > Personal Settings > Change Postcode

Social registration and log in is the quickest way to start using My McDonald's App
If you register with your social identity and get a username already in use message. You must first delete your original account. To do this log in with your email and password and navigate to More menu > Profile > Delete account
If you need to change the password of your social identity do this on the Facebook or Google apps

To delete your account go to More menu > Profile > Delete account
Deleting your account will remove all your details from our systems. This follows the terms and conditions agreed when you first signed up
Deleting your account will remove any loyalty rewards and stamps. These are not recoverable once you delete your account

You can manage the communications you receive from McDonald's. Set your preferences in the More menu > Profile > Communications section

When you get close (within 100m) to your chosen restaurant My McDonald's App will recognise this. We now ask you to select a collection method for your order.
Having paid My McDonald's app will now confirm you're order or table number. Your order will be with you shortly.

Clicking the I'm here button will connect My McDonald's App to our restaurant, you can now continue
My McDonald's app relies on both mobile signal and GPS, where mobile signal is bad or you are inside a shopping centre you may need to click the I'm here button.
If the area you're in suffers from poor mobile reception you may need to connect to McDonald's free WiFi to continue

We will only start preparing your order once you've paid. We know when you get close to the restaurant (within 100m) and ask for you to complete and pay for your order
This means the food is prepared on your arrival (and not sitting waiting for you getting cold!)

Once you've let us know how you'd like to collect your order and paid My McDonald's app shows you your order or table number. We'll also email you a copy of your receipt

McDelivery is being rolled out across all our restaurants during February and March. If you receive a McDelivery is unavailable message during your order, please bear with us whilst we complete the rollout to our restaurants near you

We are currently not taking AMEX cards for McDelivery orders

Select 'Order' from the bottom menu bar, here you can switch from 'Pickup' to 'McDelivery'.
Enter your address, we'll check we can deliver to you.
Once confirmed start creating your order from our menu or your saved favourites.
When done checkout in the App.

We've partnered with Uber Eats for McDelivery. When you select McDelivery we ask you to enter your address so that we can confirm we can deliver to you.
If McDelivery is not available at your address, you will be notified at this point. You can choose to continue your order for collection.

McDonald's has partnered with Uber Eats to deliver food to you. Uber Eats provides the delivery service to your address.

Menu items will vary by location. To see what is available to your McDelivery location, select McDelivery in the My McDonald's App, enter your address, and view items by selecting 'Order' on the bottom menu bar.

Unfortunately, at present deals are not available for McDelivery. Deals are still eligible for Mobile Order & Pay or by scanning at a participating restaurant.

Yes, qualifying McCafé hot drinks purchased through the My McDonald's App earn loyalty stamps.

Unfortunately, as your order is passed immediately to the restaurant we cannot change an order once it is placed.

Your order is passed immediately to the restaurant and so it is not possible to cancel your order.

There may be situations where you want to contact your courier. From the home screen, click "Track Order" and then click the Help link on the tracking screen to contact your courier.
Keep in mind that your courier may be driving and may not be able to answer the phone right away. In addition, your courier is also able to contact you if he or she is unable to easily find your delivery address.

You can change the delivery address for your order if you are able to successfully contact your courier and if your courier is willing to deliver to the new address.
To change delivery address, please contact your courier directly via the My McDonald's App. If your courier does not answer, contact Uber Eats customer service on 0800 088 5663.
The new address must be within the delivery area of the restaurant your order was placed. If the new address is not in the same delivery area the courier may not be able to deliver to your new address and your order may be cancelled and you will be charged the full amount.
You can choose to keep the original address if it is not possible to deliver to the new one.

Please keep an eye on when your food is coming!
You can see the up-to-date status of your delivery order
Further details of your order are available by tapping "Track Order".

McDonald's and Uber Eats couriers work hard to deliver within estimated times.
We ask you to allow an extra 15 minutes to account for unexpected traffic, road conditions and delays.
Whilst waiting you can check the status of your order in the My McDonald's App. You can also contact your courier from there (see "Contacting your Courier" above).
Where your order is more than 15 minutes past the expected latest arrival time please call Uber Eats customer support on 0800 088 5663.

Contact Uber Eats customer support on 0800 088 5663 for help with your McDelivery order.

For any issues using your My McDonald's account, or problems with your method of payment, please click on App Tech Support in the My McDonald's App, under the More Tab